Returns and refunds

Returns within 14 days

You can return unopened Niyu Matcha products within 14 days of receipt, without giving a reason. For matcha, unopened means the pouch is still sealed. We accept returns of accessories such as the bowl, whisk and scoop if they are unused, complete and in their original packaging.

Exceptions

For food safety reasons, we do not take back opened food. The matcha sample cannot be returned.

Matcha subscription

With the matcha subscription, you can return the first paid delivery: within 14 days of receipt and as long as the pouch is sealed. The return ends your subscription, even before the minimum term is over; no further deliveries follow, and your credit towards the 4th pouch lapses.

Later deliveries cannot be returned. You can cancel in your account in accordance with the terms: at any time before the fourth delivery is billed, in which case the subscription ends after the third; after that, at any time before the next billing. If you do not cancel, we will keep delivering at the frequency you chose. Damaged or wrong items are always covered by the section below.

How to return

Please first let us know by email at hello@niyu.ch, with your order number. Then send the goods, well packed, to: Niyu Matcha, Haselbachstrasse 27a, 8910 Affoltern am Albis, Switzerland. You pay the return postage.

Refund

Once the goods have arrived and been checked, we will refund the amount you paid to your original payment method within 14 days.

Damaged, faulty or wrong items

If something arrives damaged or faulty, or is not what you ordered, contact us within 14 days of receipt at hello@niyu.ch with a photo. You will receive a free replacement or your money back; we cover the postage.

Contact

Questions about returns and refunds: hello@niyu.ch. The seller is PDQ Company IT-Consulting GmbH, Dammstrasse 16, 6300 Zug, Switzerland.